Actionable Insights & Features! More than just answering the phone.
Full control over people/roles, agents for individual locations and businesses allowing you to build individual experiences and service for each situation.
Fully trainable agents, to match your business needs and tone for the most personalized customer experience.
From upselling prompts to agent testing and location specific actions - everything is managed from one knowledge base.
Anything you need your agent to take action on - from printing receipts and submitting work orders to scheduling appointments - saving peoples valuable time.
Metrics that provide actionable insights - from call outcomes, their resolution and statistics to individual customer trends.