A Food Services Study

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High Volume Fast Restaurant and Pizzeria

https://store.straple.co/Appartments-Demo.wav

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Birdcall

Agent Call Router

Total Inbound Calls
5,596

High Volume Fast Casual Restaurant and Pizzeria
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$2M Revenue

Our voice agents gave the team valuable time to focus on what they do best.

Customer Calls

Carryout Order Related

Answer General FAQ's
Answer Questions About Menu Items
Take Carryout Orders
Forward Delivery Orders

Business Calls

Non Carryout Order Related

General Business Related Enquired
Requests to Speak to Manager
Personnel Questions
Delivery Orders
Catering Requests

Food Service Study

Call Analysis

5,596 Calls Over 63 Days

Staff Answer Rate

93.2%

Staff Missed Calls

6.8%

Staff Overall Orders Missed

145

5,596 calls, 6.8% missed, 38% routed

Birdcall Answer Rate

100%

5,596 Calls Taken

Birdcall Order Calls Resolved

62%

2,250 Orders Taken 1,176 Inquiry / Misc Calls

Birdcall Business Calls Routed

38%

2,170 Calls Routed Store handled deliveries

Food Service Study

Order Taking Savings

5,596 Calls Over 63 Days

Traditional Staff Overhead

$6,847

$10.45/hr + 30% Overhead @ 8hrs @ 63 Days

Staff Cost Per Order

$3.04

Birdcall Service Cost

$1,000

$500 Per Month, 2 Months

Birdcall Cost Per Order

$0.44

$1,000 / 2,250 Orders

Savings Per Order

$2.60

Birdcall Total Order Net Savings

$5,847

Food Service Study

Upsell Revenue

The Upsell experience can be fully customized. By location, when to upsell, what to upsell. In this case:

"Would you like to add Bread Sticks to your order?"

Birdcall Upsell Offer

100%

2,250 Orders Taken

Birdcall Upsell Conversion

15%

338 Upsell Converted

Birdcall Upsell Revenue

$1,690

338 Upsells @ $5.00 avg

Birdcall Total Upsell Revenue

$5,847

Food Service Study

Total Economic Advantage

2,250 Orders Over 63 Days, Average order $30.00, Gross Revenue $67,500

BirdCall Service Cost

$1,000

ROI =

Bottom Line NET Savings

$5,847

Upsell Revenue

$1,690

Missed Call Revenue

$9,450

315 calls @ $30
5 missed Orders a day
Assumes not all calls are orders

Additional Revenue

2,170 Calls Routed Store handled deliveries

Talk to us about a pilot program

Talk to us

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