Helping teams to focus on their highest-value tasks, without any compromise to your customer experience.
Your business relies on the phone being answered - yet it’s one of the biggest distractions that pulls your employees from getting their job done while at times frustrating your customers.
Our solutions support you and your staff and unlock the time to deliver what your customers need with the exceptional service they trust.
Most inbound calls can be quickly and easily solved for.
But what happens when there are 10 calls at once? Your customers shouldn’t be waiting around to just place an order, ask your opening times or find out about a product - Birdcall eases this pressure on your staff and eliminates any customer wait time.
- Take orders, make appointments and bookings that integrate directly into existing systems.
- Provide product or service information, along with answering FAQ’s.
- Supply general company and staff information when prompted.
- Re-route and vet calls, getting them to the right person the first time.
Making customer aftercare effortless, with outbound calls.
Keeping your clientele up to date, engaged and listened to can be a challenge. Great customer service goes beyond the first call and that’s what sets great experiences apart - nurturing relationships and building loyalty.
- Call reminders to your customers to reduce missed bookings or orders.
- Follow up orders or send updates, keeping customers in the loop automatically.
- Request feedback from customers for insights to process, product and service improvements.
Actions beyond just the phone.
Birdcall can handle other related tasks that stifle your team. There’s often more to do after the phone is hung up, but by automating elements you’ll keep more people on the line or in their seats to deliver what they’re best at.
- Automate taking orders, from the initial call to processing and printing receipts.
- Text reminders, reducing missed bookings or orders.
- Text information, applications and requirements
- Schedule appointments and bookings, directly into systems with zero staff assistance.
Thoughtful extras for actionable insights and soaring revenue.
We understand it may not be easy to entrust your calls to anyone other than your own team. That’s why you have complete control over Birdcall voice agents with the added benefits of upselling options and metrics that allow you to monitor, review and use to optimize operations.
Using technology as your superpower. We don’t replace people, we simply help them do their job better.
- Reliable cloud hosting
- Round-the-clock monitoring
- Accessible only to authorized users.
- Fast, scalable, and stable
